Vaisala Continuous Monitoring System Services

Vaisala provides comprehensive customer care for the entire life cycle of the viewLinc Continuous Monitoring System (CMS). You can count on our experts to ensure carefree and reliable monitoring. Vaisala service and support teams provide you with an in-depth understanding of critical environments, network technologies, and measurement devices. We help ensure that your systems are efficiently and effectively deployed to meet or exceed the most stringent compliance requirements.

Our Service Offering

Maintenance Agreement

The Life Cycle Maintenance Agreement (LCMA) is a support plan designed to ensure that your viewLinc monitoring system is always up-to-date in terms of performance and regulation compatibility. The plan comprises a set of services that help ensure your operations comply with the latest regulations and provide prioritized support services. The plan includes the following options:

• Regular software updates
• Priority access to technical support
• Calibration planning

Installation & Configuration

Vaisala’s experienced technicians are available to manage and perform the installation and configuration of your viewLinc monitoring system. Installation service ensures flawless system deployment and efficient start-up, without burdening your resources. For existing viewLinc systems, we offer update and expansion services.

• Collaborative planning
• Installation of all sensing devices and network hardware
• Software installation and configuration
• User and administrator training
• System handover

Validation

Ensure a high-quality validation of your monitoring system and reduce system implementation time by using our expertise and understanding of GxP quality systems. Vaisala offers on-site Installation Qualification (IQ) and Operational Qualification (OQ) services. The IQ captures the baseline configuration of your system and provides evidence of control that aligns with GxP guidelines. The OQ provides evidence that your monitoring system is operating as designed, encompassing all GxP functions of the system, including audit trails, tamper-proof data, and the relevant requirements of 21 CFR Part 11, EU GMP Annex 11, and PSFB 040122. Monitoring system validation by a skilled Vaisala technician is an economical choice, providing significant savings in time and resources. Let us take care of the IQ/OQ system validation so that you can concentrate on your core business. Validation service includes full documentation to demonstrate that the system operates correctly and meets quality standards and regulatory guidance.

Calibration Services

Vaisala offers several calibration options for continuous monitoring system data loggers and instruments to verify and ensure measurement accuracy. Simply select Service Center Calibration, On-site Calibration or Probe Replacement Service and leave the rest to our experts. All calibration options include official calibration certificates. Certificates are ideal for both internal and external audit purposes.

• Service Center Calibration
• On-site Calibration
• Probe Replacement Service

Training

Vaisala offers comprehensive training services for viewLinc customers. Ensure staff is trained on the system’s functions and capabilities. whether you are deploying a new monitoring system, expanding an existing one, or adapting to staff changes, comprehensive training ensures proper use of the system and compliance with regulations like the FDA’s 21 CFR 211.25.

• On-site training – typically delivered with installation service
• Web-based training – the perfect solution for distributed personnel
• 24/7 learning tools – access a library of instructions and videos

Mapping/Validation

Understanding the critical process parameters of a controlled environment is crucial to the safe and effective use of that space for manufacturing, storing, processing and distributing pharmaceuticals, biologicals, and medical devices. Vaisala mapping/validation service ensures that you fully understand the variability of conditions and qualify controlled environments. Vaisala mapping service is currently available in Europe and Japan. However, we offer mapping software, equipment, and expertise also in other regions.

• Thermal mapping and analysis of environments
• Mapping equipment used during the service
• Mapping study documents

Technical Support

We deliver technical support to all our continuous monitoring system users globally.

• Professional response within one business day
• Convenient customer support channels and trained professionals
• On-site support on request